Each day that I show up to work at the state prison, the only thing that I have been concerned about lately is making this facility as safe as possible for me and my fellow officers. Inmates are especially irritable lately because of the overcrowded conditions, and if they want to lash out the officers are the fist line of defense. Although me and my fellow officers are outnumbered, we have a few ways to try and keep the peace and maintain a certain degree of safety.
One of the ways we used to get a jump on potential violence in our jail was monitoring calls the inmates were making on the prison phones. If we were able to detect chatter about drugs or weapons, we would get ahead of the problem and try to take it out. The trouble was this was not an exact science and it took away officers from the front lines where they could have been utilized in other capacities. It wasn’t until Securus Technologies reached out to update our call system did we discover how ancient our old system really was.
Securus Technologies is based in the state of Texas, and the CEO of the company says his team of 1,000 employees are committed to making the world safer. Their jail phone monitoring system is state of the art, utilizing software to scan the calls instead of officers, then the LBS software will alert an officer to potential trouble so a team can take care of the issue quickly.
Now if any of the inmates have plans to sell drugs in the jail, make weapons in their cells, or start fights with rival gangs, the software alerts officers and we stand a much better chance of getting to that location and eliminating the threat before it causes any trouble.
Many companies have played a pivotal role in the development of the correctional industry over the years. However, one of the companies that have contributed the most to this sector since its inception is Securus Technologies. Over a million inmates use its products and services, and more than three thousand law enforcement agencies are using the criminal justice technology provided by the company. One of the many reasons why Securus Technologies has been dominating the industry is that it has been able to gain the trust of its customers through exceptional customer service. The company hasn’t outsourced its customer service but instead has its customer service department that takes care of all the queries and issues of the customers.
Securus Technologies has been playing a vital role in the development of the correctional industry. Some of the products and services offered by Securus were previously thought to be impossible. One of the many reasons why the inmate communication has developed so much in the past few years is because of the contributions of the company. Securus Technologies believe that it is essential for the company to meet the demands of the inmates who are going through tough time inside the jail. Providing them with advanced inmate communication services is what the company feels is its responsibility. Other than the inmate communication, the company also offers investigative technology, government information management system, criminal justice technology, crime prevention technology, and parolee tracking system.
As a customer for the past five years and counting, I feel that Securus Technologies has no competition in the correctional industry. The company offers not only the best of technology but also ensures that the customers are getting value for money products and services. I am delighted with the inmate communication services it provides.