Many companies have played a pivotal role in the development of the correctional industry over the years. However, one of the companies that have contributed the most to this sector since its inception is Securus Technologies. Over a million inmates use its products and services, and more than three thousand law enforcement agencies are using the criminal justice technology provided by the company. One of the many reasons why Securus Technologies has been dominating the industry is that it has been able to gain the trust of its customers through exceptional customer service. The company hasn’t outsourced its customer service but instead has its customer service department that takes care of all the queries and issues of the customers.
Securus Technologies has been playing a vital role in the development of the correctional industry. Some of the products and services offered by Securus were previously thought to be impossible. One of the many reasons why the inmate communication has developed so much in the past few years is because of the contributions of the company. Securus Technologies believe that it is essential for the company to meet the demands of the inmates who are going through tough time inside the jail. Providing them with advanced inmate communication services is what the company feels is its responsibility. Other than the inmate communication, the company also offers investigative technology, government information management system, criminal justice technology, crime prevention technology, and parolee tracking system.
As a customer for the past five years and counting, I feel that Securus Technologies has no competition in the correctional industry. The company offers not only the best of technology but also ensures that the customers are getting value for money products and services. I am delighted with the inmate communication services it provides.